DELIVERY AND PICKUP
Reservation Length: All regular prices are for an 8 hour rental term, all rentals over 8 hours will be charged according to the number of hours rented. Earliest deliveries start from 7am on the day of the event and can range to the customers desired delivery time. Pickups can range up to 3 hours after the desired pickup time. It is required to have at least a 3-hour window for delivery and pickup so drivers can make deliveries on time, otherwise, delivery and pickup times are NOT GUARANTEED. Latest pickup time is at 8pm. If the event goes late into the night it is recommended to choose the overnight option (additional fee depending on product rented), which we will then be picked up the following morning between 8am - 12pm.
Delivery: There is no delivery charge for any items rented to the following areas: Clermont, Minneola, Mascotte, Winter Garden, Oakland, Groveland, and surrounding areas. All other areas have a delivery charge which is dependent on distance."
Delivery times should be arranged about 1-3 hours before the start of your event, however, deliveries will be made between 7AM and your reservation time (this is necessary in order to meet all customers’ requested reservation times). The person who made the reservation or who made payment must be present during the time of delivery to sign for the rental.
IMPORTANT INFORMATION FOR ALL CUSTOMERS ABOUT DELIVERIES - All customers must ensure they have enough space and know where they want the inflatables and items placed before the driver and crew members deliver the products. If the customers do not do this prior to the driver and crew member show up with the delivery, the customer may lose their deposit up to the amount of the rental fee.
The Customers are required to check the rented unit and all tie downs before the driver leaves because there is no guarantee that the driver can return before the pick- up time. Deliveries for overnight orders are required to be scheduled for delivery no earlier than 12pm since it will be picked up the next morning.
Pickup: Pickups will begin from your requested time, and not before, but can range up to 3 hours after (since drivers have more than one order, they may be delayed). If you are finished using the bouncers before the pickup time, you may simply unplug the unit until the driver arrives for pickup. If the driver is running late or should anything happen you will be contacted immediately to be notified. Overnight pickups are done the next morning between 8am - 12pm, usually the majority of the pickups are around 12pm.
Setup: Inflatables can be setup on grass, concrete, asphalt, hardwood, or sand. Cleaning fees apply for units to be set up on sand, customers MUST notify Gloria James Event Rentals (“GJER”) during reservation. It is the Customer's responsibility to make sure there is a large enough space for setup. Customer is responsible for measuring their setup area to make sure it will fit. If, upon delivery time, GJER discovers there is not enough space for setup, then a cancellation fee may be applied up to the full amount of the rental. Hills or slight inclines in setup location should be a maximum of 5 degrees. Gates and walkways have to be a minimum of 3.5 feet wide for all inflatables and 5-6 feet wide
Inflatable Placement: Once the driver has set up the inflatable in the prime inflatable location, the lessee shall not move the inflatable for any reason. If the lessee or anyone moves the inflatable from the original location the driver set it up at, the lessee and/or other party is fully responsible for any damages to the unit and/or injuries that might occurred with the alternate location.
Stairs: Customer MUST inform GJER of any stairs/steps present to the area of setup. Maximum of 20 stairs/steps allowed for Bounce Houses, 10 stairs/steps for larger inflatables, and absolutely no stairs/steps allowed slides. If steps surpass maximum allowed there will either be a Delivery Fee applied or reservation will be cancelled and a cancellation fee will be applied (please refer to the cancellation section).
Water Slides: Water slides require a regular garden hose (not provided) within range of the setup area. Water slides DO NOT come with mats or any cushions to be placed under the pool area, if customer wishes to place mats for extra cushion, they need to provide it during the delivery time. Water should be turned off when the water slide or slip n slide is not being used.
Tables, Chairs and Tents: Delivery of tables, chairs and tents is not included in the cost of renting the items unless it is rented with an inflatable or drop off location is Groveland, Minneola, Mascotte, Oakland, Winter Garden, or Clermont. There will be an additional $30.00 delivery fee attached to any order consisting of these items alone. Delivery of these items is only "curbside delivery". The items will be dropped off at the renter's address, but not set up. Setup of these items is entirely the renter's responsibility. We ask that the items be prepared for pick-up just as they were dropped off; that is to say that all tables, chairs and tents should be folded and stacked as they were dropped off. The only expectations will be tent rentals, which will be set up by driver.
Customer must make sure setup site is ready, (i.e. lawns mowed, vehicles/obstacles out of the way, animal feces removed, setup location cleared) before driver is scheduled to arrive. If the site is not ready or accessible when the driver arrives, or if rented equipment cannot be moved directly on site (extra handling involved) the customer may be charged an additional delivery fee up to the entire rental fee. If site is not prepared driver might be forced to leave and reschedule your delivery at a later time, in which case a delivery fee might be applied.
Underground Utilities: Please be ready to inform driver of the existence of any underground utilities (i.e. phone lines, gas lines, irrigation system, septic system, etc.), that may interfere with the ability to stake and/or anchor equipment. Customer assumes responsibility for any damage to underground equipment, or landscaping resulting from equipment installation. It is recommended that you check with your local utilities office before our arrival.
Deposit: A refundable deposit of 10% is required when placing an order through our website to hold the items. For over the phone rentals, if you would like to pay COD, then a credit card number will be required to be placed on file for security reasons. We simply authorize the card and void the authorization, this keeps your credit card information secure and on file for 60 days in our system. We do require a credit card information for all rentals to be held on file for security reasons.
Credit Card: All major credit cards are accepted. To pay by credit card customer must pay before delivery time (either during reservation time or upon confirmation). If name on the credit card is different than the person making reservation, and the credit card owner will not be present to sign for rental, than a Credit Card Authorization form will be required to be filled out and sent in for reservation to be accepted.
Check: All payments using business checks must be made before the time of delivery. GJER must receive customers check at least 3 days before the reservation date. Checks will not be accepted during the delivery time. All returned checks will be charged a $30 penalty fee. No personal checks accepted.
Cash: The Customer can decide to pay COD (a credit card number will be required to be placed on file). Customer is required to have exact cash amount for the balance due since drivers do not carry change with them.
Collections: Any balance that is unpaid after 30 days of the event date will be sent to collections. We will make our best effort to contact you via phone and email to notify you of any unpaid balances. If after 30 days we still do not get a reply back or payment made for outstanding balances due, then we will have to send the invoice to collections for further processing.
If a customer decides to cancel their reservation, they must do so no later 72 HOURS (3 days) before their reservation day. If customer cancels their order 48 hours (1-2 days) of their reservation date, a cancellation fee of 50% of the rental total will be applied. If the customer cancels their order the day of the rental, they will be charged the whole rental amount.
If the customer cannot get a hold of the company, or has called after business hours, it is still the customer's responsibility to leave a message in the company's messaging system about cancelling their reservation or sending an email to email@example.com regarding the cancellation.
RAIN POLICY: In case of rain or severe weather conditions (high winds exceeding 20mph) during your rental date, customer is allowed to cancel the same day as delivery without any cancellation fee (also pertains to forecasts with probabilities of rain or high winds greater than 50% likelihood). Customer MUST CONTACT and cancel before 7am on the day of the event (voicemail and emails before 7am are ok for cancellation). If customer cancels the order, it will be canceled for the rest of the rental period with no guarantee that GJER can deliver if weather conditions get better.
If there is unexpected rain, the lessee must move the inflatable blower to a dry sheltered location to ensure there is no damage to the blower. If the blower is damaged by the rain or left outside during the unexpected rain, the lessee will be held liable for the blower and will be charged for a replacement blower.
If customer decides to go ahead with the order even though the weather forecast says it will rain, but it is not actually raining at the time, then we will go ahead and deliver the order. However, if it does start to rain during the rental time, GJER reserves the right to cancel the order, due to safety concerns, with NO refund provided.
During rain/inclement weather, it is unsafe for anyone to play inside the inflatables, therefore we do cancel orders during raining/inclement weather days. However, since people do have events and parties that are usually planned out weeks/months before, or may take place indoors, we give customers the option to deliver the order or cancel it for days that are predicted to rain.
It is the customer's responsibility to contact GJER to cancel their order or go through with it during these rain/inclement weather days before 7am. If customer decides to cancel order once GJER driver has already arrived at their location, than GJER reserves the right to charge customer a cancellation fee for not contacting before delivery and for making our driver do the labor work and drive out to your location.
Note: Customers must be present at the park at least 1-2 hours before the time of delivery.
Permits: Customers should call the local city Park and Recreation Department to inquire about their rules and regulations prior to placing order. Park permits are required from the customer prior to event date by most parks, some don’t require it, so please check with park officials to make sure. If a permit is required but customer did not obtain it or falsified information, park officials may require the bouncer to be picked up during the event, in which case there will be no refund. All permit copies must be emailed to us at firstname.lastname@example.org before your event date.
Insurance: GJER has full liability insurance and delivers to all parks that allow inflatables. Parks require the applicant to acquire additional insurance from GJER for the bouncer rental. Customer should reserve units approximately 3-4 days before event day to allow time for processing the required insurance certification with the park.
Electricity: A generator is required for all inflatable going to a park, unless park facility provides electricity and customer has ensured there will be a dedicated 15 AMP circuit available. Please contact GJER to make sure you reserve the correct amount of generators. Generators are an additional fee.
Water Units: Water units cannot be setup at a park since a dedicated water supply and water hose are required, something that parks don’t provide for their guests.
Tables, Chairs, Umbrellas: We deliver tables, chairs, and tents to a parks. There will be a delivery fee for locations outside of Clermont, Groveland, Winter Garden, Mascotte, Oakland, and Minneola.
NOTE: Providing adequate electricity is solely the customer’s responsibility. Customer must make sure there are an adequate number of electrical outlets, with sufficient power, to keep the units working properly. If there are no electrical outlets available at the setup location (i.e. parks, fields, parking lots), than a Generator will be required.
Electricity Outlets: Electricity outlets must be capable of providing a dedicated minimum of 15 Amps for each blower. Make sure the electric outlet you intend to use is equipped with a Ground Fault Circuit Interrupter (GFCI, most new electric outlets are). Please check all electricity outlets you plan to use for GJER equipment to ensure there will be an adequate supply of electricity. Insufficient electricity can create major problems during the course of the rental period (i.e. setup delays, constant deflation), therefore, we urge all customers to make preparations and exam electricity outlets to make sure they will provide sufficient electricity.
Extension Cords: Please be ready to provide extension cords to drivers if the setup location is further than 25 feet away from the outlet you plan to use. GJER drivers DO NOT carry extension cords. However, if customer REQUESTS one, driver will make sure to carry an extension cord for their order. Any extension cords used must be 3-prong cords that are UL and CE approved and no less than 14/3 gauge.
SUPERVISION OF INFLATABLES
Customer is responsible for supervising the safety and conduct of all participants using GJER products. Therefore, there should be a responsible and mature adult supervising the operation of the units at all times. Safety of all participants in units is the responsibility of the person supervising. All units come with safety instructions (usually located on the front of the unit), which need to be read and understood by any and all people supervising. Participants inside the units SHOULD NOT, AT ANY TIME, be allowed to do anything that is/are prohibited by the safety rules. Blatant disregard of the safety rules may result in physical injuries and/or additional fees for any food, silly string, or items not allowed.
GJER does provide inflatable attendant service for larger events. Attendants will come out and supervise the safety of participants using the inflatable products. There is an additional fee for attendants to supervise at events. However, the responsibility of making children follow guidelines is the adults or parents responsibility.