How far in advance may I reserve my Bounce House or any other rental?
The earlier the better! Give us as much notice as you can, but rest assured we will always work with you even if it’s a last-minute request with a smile!
How long can I keep the Bounce house or other rentals?
The standard length of rental is a 3 days period (as long as it is at a residence), however each reservation is given personal attention and we will be as flexible as possible, our customer service is paramount to us. If it is at a school, park, or place of business, we will delivery at least an hour before the start time of the event (unless indicated otherwise) and pick up at the scheduled end time of event.
My event/party is only a few hours long (3 or 4 hours), do you have hourly rates for your inflatables?
Yes, we have hourly rates for our inflatables. Call us to discuss the inflatable you are interested in renting by the hour. There is a 4 hour minimum rental fee even if you are only renting it for 3 or less hours.
Do you come out and measure the yard or space I want to use for the inflatable unit I want to make sure it will fit?
Yes, we do come out and provide consultations for yards if you are unsure if it will fit do to a small yard or hilly yard or trees, etc. We would rather you call us to ask for a consultation to see if the inflatable will fit versus you paying for the inflatable and not receiving a refund because you had reserved it, paid for it, and our crew members went out to the site to set up and couldn't. We want to make sure everyone is happy.
What if there is bad weather?
If the weather is bad on the day we are suppose to deliver your rental items, we will work with you to reschedule your reservation with no cost or penalty. As a safety precaution, if it is actively raining or storming we will not deliver or setup the unit. Once the unit is set up we will be unable to provide any reimbursement or refund for bad weather. We will work with you the day of your rental if threatening weather is present or approaching.
Do I need to provide any equipment?
We will provide and set up all necessary equipment. The blower motor will need to be located within 50 feet of a standard GCI electrical outlet. If none is available then we can supply a generator at additional cost. In general make sure the has been cleared of any debris, obstruction or pet droppings
What happens on the day of the party?
We will deliver and set up the unit at a prearranged time. Before and during setup we will discuss placement options for the unit, review the rental agreement, and go over any questions regarding safety, proper use, and any needs. Payment is due upon setup of the unit if not made already.
Where can I have the Bounce houses setup?
A Bounce house can be set up in many different places, but the surface must be mostly flat and relatively firm – grass, concrete, asphalt, and smooth gravel are all acceptable. We will anchor the unit either by driving stakes into the ground or by using sandbags where stakes cannot be used.
How much space is required for setup and proper use of the Bounce house?
Allow 20′ x 20′ for the standard Bounce house. Slides require 36 feet by 18 feet. As many things, it will be depends on the size of the unit. If you are unsure, call us to come by and take a look at your yard.
How safe are your Bounce houses? Do I need an attendant?
All of our Bounce houses are new, clean, and well maintained. It will be necessary for an adult to be in direct supervision of jumpers at all times. Please follow the guidance that we provide that will ensure that all children will be safe and have a great time. If you need someone to stay with the unit to supervise the jumpers, we can provide an attendant for a small additional fee.
How many kids can you have in the Bounce house at a time?
Usually around 6 or 7 kids but it really depends on their size.
What happens if I need to cancel or reschedule my reservation?
Simply give us a call or send us an email within 14 days of your party. If you need to reschedule your reservation we will work with you to choose another day. We do request that you provide us with as much advance notice as possible. The sooner we know about the need to reschedule the more flexible we can be. Any customers canceling their orders 7 days or less prior to the original date will be subject to losing their deposit.
Is a deposit required to reserve your date?
To reserve your date and equipment, a credit card number is required (Visa, American Express, MasterCard) for a deposit.
Can I use a Bounce House at a park?
Absolutely. You will need to reserve the area and get a permit if necessary and fill out all necessary paperwork. Gloria James Rentals are licensed and insured for parks, but please be sure to ask us before reserving park space. If a generator is necessary, one will be provided at an additional cost.
Do you have Insurance and Business License? What are the safety rules when using a bounce house or inflatable?
Yes! We are licensed, registered, insured and inspected in the state of Florida and fully insured for general liability coverage. Please note that we are only responsible for our own negligence - not yours. You will be required to sign a rental agreement and a standard waiver and “Release and Assumption of Risk” form.
Generally speaking the rules are as follows: no food or drink, no overcrowding, no shoes, no sharp objects, no visible metal zippers, no medical conditions including pregnancy, no wresting/roughhousing, no hanging on the netting, no flips, NO SILLY STRING and NO Sand.
What if the inflatable is damaged during my event?
If there is a defect in the inflatable, there will be no charge, but if the inflatable is damaged due to your negligence or preventable circumstance (example: dog chewed on it, someone cut it with a knife, or sharp object on clothes, or SILLY STRING), then a repair fee will be incurred, which includes the deposit being lost and if the repair(s) is cover the deposit, you will be liable for the coverage.
Are there any cleaning fees?
We expect to receive our chairs, tables, concession equipment, and inflatables back in a fairly clean condition. We realize that children go in and out of the inflatables all day can allow grass to enter by means of their socks. We will not charge for cleaning this. However, since you will receive a list of general rules at the time of setup, any food, drink stains or not following any other listed rule of this nature will result in a minimum $35.00 clean-up fee at the time of pickup. The rental items and inflatables will be inspected to the best of our ability before it’s packed up at your location. However, we will do a thorough look over once we get the rental item to our facility. If there is any issues, we will reach out to discuss any concerns with the renter.
What do we do if the inflatable is up and it begins to rain?
Unplug the blower and move it out of the rain while you let the inflatable deflate. Once the rain stops, plug the blower back in and wipe down any wet surfaces to avoid slipping. The vinyl gets very slippery when wet. The kids just want to have fun they do not care if it just rained!
What methods of payment do you accept for rental items and when?
Currently we accept cash, money orders, debit card, and credit cards (American Express, Visa, and MasterCard). Payment is due in full before or on delivery of the rental equipment.
What time will the rental equipment arrive at my location?
Our standard delivery window times are 7-11 am, but it cannot be guaranteed in any way. However, we will try to call and let each customer know as well as to find out what time their particular party starts so that we can try to get to that particular location before the party begins.